Privacy Policy | Terms of Service & Conditions

This combined Privacy Policy & Terms of Service & Conditions explains how BW Investments collects and uses personal data, and the rules that govern account use and access to our services.

It covers data handling, your rights to access, correct, or delete personal information, key account and usage rules, and where to find the full legal terms.

At a glance

  • We collect basic account, transaction, and usage data necessary to provide and improve our services.
  • You have rights to access, correct, or delete your personal data and to opt out of marketing.
  • Accounts and services must be used according to our acceptable use rules; violations may result in suspension.
  • Find the full Privacy Policy & Terms on our website under “Terms & Privacy.”

Your privacy and usage rights.

We designed this Privacy Policy to be readable and practical. Wherever possible, we avoid legal jargon and highlight what matters most for you as a user of BW Investments.

Control your data

Access, correct, export, or delete your personal data. You can also object to certain uses such as direct marketing.

Built for compliance

Our practices are designed with major privacy regulations in mind, including GDPR and similar frameworks where applicable.

1. Who we are

BW Investments ("we", "us", or "our") provides web-based analytics and data tooling. Our contact email is [email protected] for general questions, and for privacy requests use the subject line "Privacy Request – BW Investments".

2. Data we collect

We collect information depending on how you use our services. This may include account and contact details, usage and log data, support communications, billing information, and any data customers upload into our products.

  • Account & contact data: name, email, company, role, and sign-up details.
  • Usage data: pages viewed, features used, timestamps, device info, and IP address.
  • Support & communications: messages you send via email, chat, or support tools.
  • Billing data: payment method metadata and transaction history processed by our payment providers.
  • Customer data: content uploaded by our customers to their accounts (processed only per their instructions).

3. How we use data

We use data to provide, operate, and improve our services, to manage accounts and security, to communicate with you, and to comply with legal obligations. We also analyze usage to enhance performance and user experience.

  • Provide and maintain the product and customer support.
  • Authenticate users and secure accounts.
  • Send service-related notices and respond to inquiries.
  • Analyze aggregated data to improve reliability and features.
  • Prevent fraud, abuse, and security incidents.

4. Legal bases & sharing

For users in the EEA/UK we rely on legal bases such as performance of a contract, your consent (where requested), legitimate interests, or legal obligations. We may share personal data with trusted service providers and partners who help run our services, under confidentiality and security commitments.

  • Contract: to provide services you or your organization ordered.
  • Legitimate interests: for security, service improvement, and fraud prevention.
  • Consent: where you have given permission (for example, certain marketing cookies).
  • Legal obligation: when required by law.

5. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or obtain a copy of your personal data, to object to or restrict processing, and to withdraw consent where processing is based on consent.

  • Access your personal data and receive a copy.
  • Correct inaccurate or incomplete data.
  • Request deletion in certain circumstances.
  • Object to or restrict processing of your data.
  • Withdraw consent where applicable.
  • Request data portability.
  • Lodge a complaint with a data protection authority.

To exercise your rights, contact us at [email protected] with the subject line "Privacy Request – BW Investments". We may ask for information to verify your identity before fulfilling requests and will respond in accordance with applicable law.

6. Cookies & tracking

We and our partners use cookies and similar technologies to remember preferences, secure sessions, and analyze how our site and product are used. Where required we ask for consent before setting non-essential cookies; you can manage cookie settings via your browser or any consent tools we provide.

7. Security & retention

We use technical and organizational measures such as encryption, access controls, and backups to protect personal data. We retain personal data only as long as necessary for the purposes described (including legal and contractual needs), and where possible we anonymize or aggregate data.

  • Service providers: hosting, analytics, email delivery, and payment processors who act under contract.
  • Professional advisors: lawyers, auditors, and accountants bound by confidentiality.
  • Corporate transactions: potential buyers or affiliates in a merger, acquisition, or sale.
  • Legal & safety: when required by law or to protect our rights and users.

8. Changes to privacy

We may update this Privacy Policy to reflect changes in our practices, technologies, or legal obligations. When we make material changes we will provide a prominent notice and indicate the date of the latest revision.

9. Contact for privacy requests

If you have questions or requests about privacy, email [email protected] with the subject line "Privacy Request – BW Investments". We will explain how to make a request and may ask for information to confirm your identity. For SMS-specific questions or support, email [email protected].

SMS Opt-In & Phone Data

Users opt in to receive SMS by providing a phone number and affirmatively consenting (for example, via a web form, checkbox, or SMS opt-in workflow). Consent is recorded and logged with the date, time, method, and originating IP address or equivalent metadata. By opting in you consent to receive the message types described in our Terms; you may revoke consent by texting STOP or contacting [email protected]. Phone numbers and SMS opt-in data will never be shared or sold to third parties for marketing purposes.

SMS Program and Use

10. SMS Program and Use Cases

By accessing or using our website and services you agree to these Terms & Conditions. These Terms govern your relationship with BW Investments and apply to all users unless a separate agreement applies.

SMS Messages

Our SMS program provides account-related and service communications, including transactional messages (e.g., account alerts, security notices, transaction confirmations), informational messages (e.g., appointment or payment reminders, service updates), and promotional messages (e.g., offers and marketing). Messages will be sent only to users who have affirmatively opted in to receive SMS from us.

Opt-in & Consent: You opt in to receive SMS by providing a phone number and giving your affirmative consent (for example, via a web form, checkbox, or SMS opt-in workflow). We record and retain the date, time, method of consent, and originating IP address or equivalent metadata. By opting in you consent to receive the message types described here and as described in our Terms.

Opt-out & Support: You may opt out at any time by replying STOP to any SMS message; you will receive a confirmation and then will no longer receive further marketing messages. For immediate SMS assistance, you may reply OVER, or for help via email contact [email protected]. For SMS-specific support, email [email protected].

Message & Data Rates: Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. We are not responsible for carrier fees or delays.

Privacy & No Sharing: Phone numbers, SMS opt-in records, and SMS message content will not be shared or sold to third parties for marketing purposes. We may disclose SMS data to service providers only as necessary to operate the SMS service, and such providers are bound by confidentiality obligations.

Age Requirement: You must be 18 years or older to enroll in our SMS service.

Note: This page combines our Privacy Policy and Terms of Service; by using our services you agree to both documents as presented on this page.

11. User accounts & obligations

If you register an account, you are responsible for maintaining the security of your credentials and for activity that occurs under your account. You must not misuse our services, attempt unauthorized access, or engage in prohibited conduct described in our policies. You must be 18 years or older to enroll in SMS communications.

12. Purchases, payments & refunds

Some features may require payment. Payments are processed by third-party providers and are subject to their terms. If you need to dispute a charge or request a refund, contact support and provide relevant details; refunds will be handled per our billing policies.

13. Intellectual property

All content, trademarks, and software provided by BW Investments are owned or licensed by us. We grant users a limited, non-exclusive license to use the services as permitted by these Terms.

14. Disclaimers

Our services are provided "as is" and we disclaim all warranties to the fullest extent permitted by law. We do not guarantee uninterrupted or error-free operation.

15. Limitation of liability & indemnification

To the extent permitted by law, our liability is limited to direct damages up to the amount you paid in the prior 12 months (or a reasonable capped amount if no payments). You agree to indemnify and hold us harmless from claims arising from your misuse of the services.

16. Governing law & disputes

These Terms are governed by the laws of the jurisdiction in which BW Investments is established. Any disputes will be subject to the courts or dispute resolution processes stated in these Terms.

17. Changes to Terms

We may modify these Terms; material changes will be notified to you via the website or email. Continued use after notice constitutes acceptance of the updated Terms.

Questions about Privacy or Terms?

This FAQ summarizes key points from our Privacy Policy and Terms of Service and is not a substitute for the full policies. To request access to, correction of, or deletion of your personal data, or to ask questions about our Terms, email [email protected] with the subject line "Privacy Request" for data requests or "Terms Inquiry" for questions about terms.

Can I delete my account and associated data?

Yes. You can request deletion of your account and related personal data by contacting [email protected] from the email address associated with your account. We will process your request in line with applicable laws and our retention obligations.

Do you use my data for advertising?

We do not sell your data to advertisers. We may use limited data to understand how our marketing performs and to show you relevant information about BW Investments, in line with your consent and preferences.

Where is my data stored?

We generally store data in reputable cloud infrastructure providers. Your data may be processed in multiple regions, but always subject to appropriate contractual and technical safeguards.

How can I opt out of marketing emails?

You can click the unsubscribe link at the bottom of any marketing email or contact us at [email protected]. Transactional or service-related emails may still be sent where necessary.

Need to talk to a human?

If you are a customer with specific compliance or data processing questions, our team can provide more detailed documentation and data protection addenda on request.

Email our privacy team:
[email protected]